I Know IT (2010 - 2012)

I Know IT is an IT support, consulting and Managed Services provider. 
www.iknowit.com.au

From May 2010 to December 2012 I worked as a Senior Systems Engineer and Solution Architect for I Know IT.

As the Senior Systems Engineer for a managed services provider I am responsible for the management and development of our networks and those of our clients. This includes designing, developing and ultimately implementing better solutions and services to ensure the security, stability and reliability of those systems. This involves managing multiple technologies from Desktops to Servers, Networks, VOIP systems and virtual infrastructure. In 2011 I designed and delivered a virtualised datacentre solution with multiple storage attached network devices and a dedicated MPLS network link for a rapidly growing company.

As the Solution Architect for a managed services provider I am responsible for taking customer requirements and configuring, designing or developing appropriate solutions for our customers involving hardware, software and implementation and support services. I also perform technical consultation for customers of existing systems or proposed solutions.

As the Network Administrator I am responsible for our internal systems and network to ensure business continuity for our critical business systems including Exchange, Sharepoint, Connectwise, Onsight (Kaseya), Quosal and MYOB. I am also for procuring, planning and communicating network systems upgrades as required to meet business requirements.

To meet these responsibilities I am constantly learning and researching new hardware, software and systems to keep up to date with the latest technology that is leading edge, not bleeding edge.