South East Sydney And Illawarra Area Health Service (2005 - 2006)

In 2005 - 2006 I was contracted to work as a Patient Administration System (PAS) Trainer using the iSoft Patient Management (iPM) for the Information Systems Division of the South East Sydney And Illawarra Area Health Service.

My work as a trainer involved developing, revising and teaching training courses and creating training materials on a site by site basis as a level 2 Health Services Manager. I provided classes to super users and general users as well as providing on-site support post implementation.

The project involved relocating site for each 4 month implementation including preparation, training and then implementation and go live support. At each site the first month involved developing the training materials and courses. The following three months involved classroom style training of 4-8 hours a day in classes of up to 30 nurses and doctors who needed to use the patient management system. The solution was designed to relieve the switchboard staff at the hospital by providing a way for staff to perform bed management and catering changes directly from the wards.  The age and experience of students varied greatly from those unfamiliar with computers through to training power users. At go-live of the new system trainers worked shifts to provide 24 hour support for the hospital staff. The following two weeks involved onsite and remote support including assistance in the emergency department and wards.

I was involved with implementations of the iPM software at the Sydney Hospital, Prince of Wales/Royal Hospital for Woman/Children's Hospital and the St George Hospital.